Privacy Policy

1. About Us

Office Partitions & Fitouts Ltd

Repen Complex, Mombasa Road
Block C, Suite 116
Nairobi, Kenya

Telephone: 0729 030 323

Email: info@officepartitions.co.ke

Website: officepartitions.co.ke

2. Information We May Collect

Depending on how you interact with our website and business, we may collect information such as:

Contact Information

• Your name
• Company or organisation name
• Telephone number
• Email address
• Business address or project location
• Other contact details you voluntarily provide

Project Information

When requesting an office partition, office fit-out, renovation or other service, you may provide:

• Office measurements
• Floor plans
• Architectural drawings
• Photographs
• Project specifications
• Bill of quantities or related documents
• Preferred materials or finishes
• Project requirements
• Expected project timeline
• Budget information where voluntarily provided

Communications

We may retain information contained in communications you send to us through:

• Website forms
• Email
• Telephone
• WhatsApp
• Other communication channels you voluntarily use

Technical Information

When you visit our website, certain technical information may be collected automatically by the website, hosting provider, analytics services, security tools or other technologies.

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Approximate usage information
• Date and time of visits
• Technical information relating to website performance and security

3. How We Collect Information

We may collect information when you:

• Visit our website
• Complete a contact form
• Request a quotation
• Submit a project enquiry
• Send us an email
• Call us
• Contact us through WhatsApp
• Upload drawings, photographs or project documents
• Request information about our services
• Communicate with us regarding an existing project
• Subscribe to communications, where applicable

4. How We Use Your Information

We may use the information we collect for legitimate business purposes, including:

• Responding to enquiries
• Preparing quotations
• Assessing project requirements
• Conducting site assessments
• Communicating about projects
• Providing requested services
• Scheduling consultations or site visits
• Coordinating installation or fit-out works
• Sending project-related communications
• Responding to customer support requests
• Improving our website and services
• Maintaining website security
• Preventing fraudulent or abusive activity
• Maintaining business and project records
• Complying with applicable legal and regulatory requirements

5. Project Drawings, Photographs and Documents

If you submit floor plans, architectural drawings, photographs, BOQs, specifications or other project documents, we may use them for the purpose for which you provided them.

These documents may be used to:

• Understand your office layout
• Assess partition requirements
• Prepare a quotation
• Develop a proposed scope of work
• Coordinate project requirements
• Communicate with relevant project personnel where necessary

You should only provide documents that you are authorised to share with us.

We will not intentionally use confidential project information for unrelated purposes without an appropriate basis for doing so.

6. WhatsApp and Third-Party Communication Services

If you choose to contact us through WhatsApp, your communication will also be subject to WhatsApp's own terms and privacy practices.

Similarly, email, hosting, analytics, payment, advertising, communication and other third-party services used by our business may process information according to their own privacy policies.

We do not control the privacy practices of independent third-party service providers.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may be used for purposes such as:

• Website functionality
• Security
• Remembering preferences
• Understanding website usage
• Measuring website performance
• Improving user experience
• Marketing or advertising, where applicable

Some cookies may be placed by third-party services used on our website.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Analytics

We may use website analytics tools to understand how visitors use our website.

Analytics information may help us understand:

• Which pages receive visits
• How visitors navigate the website
• General traffic patterns
• Website performance
• How users find our website
• Areas where the website can be improved

9. Marketing Communications

Where permitted and where appropriate, we may use contact information to communicate with you about our services, projects, products or business updates.

You may request that we stop sending non-essential marketing communications.

Project-related communications may continue where necessary to provide an existing service or respond to a request.

10. Sharing of Information

We do not sell your personal information.

We may share information where reasonably necessary for legitimate business purposes, including with:

• Employees or authorised personnel
• Contractors involved in your project
• Suppliers or manufacturers
• Professional advisers
• Technology and hosting providers
• Communication service providers
• Website service providers
• Payment or financial service providers where applicable
• Government authorities or regulators where legally required

Where information is shared with service providers or project participants, we aim to limit the information shared to what is reasonably necessary for the relevant purpose.

11. Legal and Regulatory Requirements

We may disclose information where we reasonably believe that disclosure is necessary to:

• Comply with applicable law
• Respond to a lawful request
• Comply with a court order or regulatory requirement
• Protect our legal rights
• Prevent fraud or unlawful activity
• Protect the security of our website, systems, staff or customers

12. Data Security

We take reasonable technical and organisational measures to protect information against unauthorised access, misuse, alteration, loss or disclosure.

However, no website, online communication system or method of electronic storage can be guaranteed to be completely secure.

13. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including:

• Responding to enquiries
• Managing quotations
• Delivering projects
• Maintaining business records
• Resolving disputes
• Meeting contractual obligations
• Complying with legal, accounting or regulatory requirements

The retention period may vary depending on the type of information and the circumstances in which it was collected.

When information is no longer reasonably required, it may be deleted, anonymised or securely disposed of, subject to applicable legal or business requirements.

14. Your Privacy Rights

Depending on applicable Kenyan law and the circumstances of the processing, you may have rights relating to your personal information.

These may include rights to:

• Request information about how your personal data is processed
• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information where legally applicable
• Request restriction of certain processing
• Object to certain forms of processing
• Withdraw consent where processing is based on consent
• Request information about how your information is used or shared

Some rights may be subject to legal limitations or exceptions.

15. Accuracy of Information

Please provide accurate and current information when submitting enquiries or project information.

If information you have provided changes, you may contact us to request that relevant records be updated.

16. Children's Privacy

Our website and services are intended primarily for businesses, organisations and adults.

We do not knowingly request personal information from children for marketing or commercial purposes.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the situation and take appropriate action.

17. External Websites

Our website may contain links to external websites or third-party services.

These websites operate independently from Office Partitions & Fitouts Ltd and may have their own privacy policies and terms.

We are not responsible for the privacy practices, security or content of external websites.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services
• Changes to website functionality
• Changes to technology
• Changes to applicable legal or regulatory requirements
• Changes to our data-handling practices

When we update this policy, the revised version will be published on this page and the "Last Updated" date will be changed accordingly.

19. Contact Us About Privacy

20. Important Notice

This Privacy Policy is intended to explain our general approach to personal information and website privacy.

It should not be interpreted as legal advice. The actual privacy obligations applicable to a particular activity may depend on the nature of the information, the service involved, the parties processing the information and applicable Kenyan law.